Allstate Roadside Services® Works with Lyft to Keep Drivers Moving Even After a Breakdown
NORTHBROOK, Ill., January 23, 2018 – Allstate Roadside Services® is expanding its relationship with Lyft. The roadside assistance leader and the fastest growing rideshare company in the U.S. are now working together to pilot an alternative transportation option for select drivers who need to continue to their final destination after their vehicle breaks down. Allstate successfully launched the Continued Mobility pilot in 2017 to provide this service to drivers using one of its luxury OEM brands and Allstate’s Good Hands Rescue® service. Allstate Roadside is planning on a rapid expansion of the Continued Mobility program in 2018.
“We’re taking our relationship with Lyft to a new level,” said Pam Dufour, president of Allstate Roadside Services. “We are first-to-market in offering this kind of innovative rideshare option for roadside customers. We are excited to work side by side with Lyft to help get customers back on the road and on their way as quickly as we can.”
The new Continued Mobility Service is unique in the industry. Traditionally, roadside assistance customers have had to resort to either catching a ride in the tow truck or waiting for a friend or family member to pick them up from the scene of a tow. With Continued Mobility Service, Allstate Roadside Services is giving customers the convenient option to continue on their way with a ride from Lyft.
“We’re excited to expand our relationship with Allstate Roadside Services to provide a convenient on-demand transportation solution for their customers who are in need of roadside assistance,” said David Baga, chief business officer at Lyft. “By helping Allstate Roadside Services and their customers get drivers back on the road quickly and efficiently, we’re working towards our mission of improving people’s lives with the world’s best transportation.”
Allstate Roadside Services first began a relationship with Lyft in 2015, when the ridesharing giant selected Allstate Roadside Services to offer a roadside assistance option to drivers on the Lyft platform. It’s one of several ways that Lyft provides unique programs to benefit the safety and peace of mind of the driver community.
“Allstate Roadside Services is on the leading edge of product and service innovation in our industry and beyond,” said Dufour. “Innovation is a critical element of our effort to provide a complete customer experience that emphasizes service, connectedness, safety and peace of mind.”
About Allstate Roadside Services®
Allstate has been a trusted provider of rescue and roadside assistance for more than 50 years. On average, Allstate Roadside Services rescues about four million motorists, including about two million Allstate customers annually.
Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S. and is available to 95 percent of the U.S. population. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities.
About Lyft Business
Lyft Business offers travel, commute, event, and courtesy ride programs that provide customers with the tools they need to reduce cost, save time, and streamline their transportation programs. We partner with thousands of organizations to create unique solutions to move their people, from employees and customers to patients and students.
About The Allstate Corporation
The Allstate Corporation (NYSE: ALL) is the nation’s largest publicly held personal lines insurer, protecting approximately 16 million households from life’s uncertainties through auto, home, life and other insurance offered through its Allstate, Esurance, Encompass and Answer Financial brand names. Allstate is widely known through the slogan “You’re In Good Hands With Allstate®.” Allstate agencies are in virtually every local community in America.
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