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Allstate Mobile Claim Centers Prepped and Ready for Customers Returning Home After Hurricane Matthew

Allstate Mobile Claim Centers Prepped and Ready for Customers Returning Home After Hurricane Matthew

NORTHBROOK, Ill., October 12, 2016 – Now that Hurricane Matthew has moved out to sea, Allstate’s National Catastrophe Team is moving in to help customers in damaged communities from Florida to Virginia. One of the first mobile claim centers to open is located at 20 Gateway Village Road (Home Depot parking lot) in Bluffton, SC, with additional mobile claim offices set to open in Florence, SC, Jacksonville Beach, FL, and Savannah, GA. Adjusters will be using smaller, more nimble catastrophe response vehicles to canvass heavily damaged communities and helping policyholders in Lumberton and Fayetteville, NC.

“We know that many of our policyholders may not have been able to assess the damage to their homes or autos yet,” said Mark McGillivray, senior vice president, Allstate Claims. “We are here and ready to help. Our top priority is helping customers through the claims process so they can rebuild or restore their property as quickly as possible.”

Meantime, Allstate policyholders can file a claim and begin the claim process by calling 1-800-54-STORM (1-800-547-8676), contacting any Allstate agent, using the AllstateSM Mobile app or logging on to

About Allstate Mobile Claim Centers

Allstate mobile claim centers are specially equipped motor coaches designed to go into impacted areas quickly after storms happen. They are set up as temporary claim locations to assist Allstate policyholders start the claims process. The units are equipped with satellite phones, wireless data access, generators and even bottled water and teddy bears for kids.

About Catastrophe Response Vehicles

Catastrophe response vehicles (CRV) are small and swift, can easily maneuver city streets, and allow claim adjusters quick access to the most heavily damaged areas; often as soon as local authorities give the ok to enter an area. The CRV is equipped with technology that connects to Allstate networks for claim handling assistance.

The Allstate Corporation (NYSE: ALL) is the nation’s largest publicly held personal lines insurer, protecting approximately 16 million households from life’s uncertainties through auto, home, life and other insurance offered through its Allstate, Esurance, Encompass and Answer Financial brand names. Now celebrating its 85th anniversary as an insurer, Allstate is widely known through the slogan “You’re In Good Hands With Allstate®.” Allstate agencies are in virtually every local community in America. In 2015, The Allstate Foundation, Allstate, its employees and agency owners gave $36 million to support local communities.