Allstate Extends its Good Hands to Customers in Texas

Mobile claim centers, technology-driven customer support and nonprofit donations for communities recovering from severe winter storms

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NORTHBROOK, Ill., (Feb. 22, 2021) – Over the weekend, Allstate assembled six Mobile Claim Centers (MCCs) across Texas to help assist customers affected by the winter storms. The Allstate Foundation is also providing financial support to nonprofits helping residents in underserved communities who were impacted by the weather. To further its commitment to Texas’ recovery, Allstate employee and agent donations to eligible nonprofits will be matched at 100% (up to $1,000 per donor per year) by the Foundation.

Dallas area – Southlake
Home Depot 300 S Village Center Dr. Southlake, TX  
Home Depot 10707 North Freeway Houston, TX
Home Depot 3600 Interstate Hwy 35 S Austin, TX  

Dallas area – Ft. Worth
Home Depot 7100 North Freeway Ft. Worth, TX 76137  

Houston area – Webster
Home Depot 18251 Gulf Freeway Webster, TX 77598  

San Antonio area – Selma
Home Depot 8138 Agora Parkway Selma, TX 78154  

The mobile claim centers incorporate COVID-19 safety measures and are located within some of the most heavily damaged areas of Dallas, Houston, San Antonio, and Austin to help expedite the claims process and answer customers’ questions. Allstate teams are ready and available to help.

“Allstate leads in helping customers recover from this extreme weather with fast claim services through the Allstate Mobile app, advanced photo and video technology and instant payments to customers,” said Eric Brandt, Executive Vice President and Chief Claims Officer. “Bringing our mobile claim centers to the area will make it easier for people to start rebuilding their lives.”

Mobile Claim Centers are Allstate’s self-contained motor coaches equipped with state-of-the-art generators, satellite technology and high-speed internet connectivity. Hours of operation are 8 a.m. – 5 p.m. daily, seven days a week.  Check here to keep up with any new locations or hours.

Allstate policyholders impacted by the winter storms can file a claim and begin the claim process by calling 1-800-54-STORM (1-800-547-8676), visiting a mobile claim center, contacting an Allstate agent, using the AllstateSM Mobile app or logging on to

Allstate supports people with resources to stay safe, and to make the recovery process as smooth as possible. The Allstate Good Hands Recovery Guide is a resource for individuals, homeowners and business owners, whether you’re a customer or not.

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About Allstate  

The Allstate Corporation (NYSE: ALL) protects people from life’s uncertainties with a wide array of protection for carshomeselectronic devices and identity theft. Affordable products are available through a broad distribution network including Allstate agents, independent agents, major retailers, online and at the workplace. Allstate is widely known for the slogan “You’re in Good Hands with Allstate.” For more information, visit